lucky cola IRCTC Website Down Due To Massive Outage, Online Train Ticket Bookings Affected

This is the second time in December that the IRCTC's e-ticketing service has been disrupted. Photo: IRCTC website screengrab This is the second time in December that the IRCTC's e-ticketing service has been disrupted. Photo: IRCTC website screengrab

The IRCTC app and website were not working on Thursdaylucky cola, causing trouble for passengers who couldn’t book tickets. Many people complained on social media about the issue. Downdetector, a site that tracks online problems, showed a large number of reports. IRCTC has not yet commented on the outage.

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When users opened the IRCTC app, they saw an error message saying, "unable to perform action due to maintenance activity." The IRCTC website also displayed a message stating, "Due to maintenance activity, e-ticketing service will not be available." Downdetector reported over 2,700 complaints about the problem.

Some media reports also said that when some services were resumed, only premium-priced tickets remained available at double the standard rates.

IRCTC is the digital arm of the Indian Railways that provides multiple channels for passengers to book e-tickets through website, smartphone apps and SMS.

Several media reports said that the corporation suggested that passengers looking to cancel their tickets could do so by either calling customer care or emailing their ticket details for a Ticket Deposit Receipt (TDR).

This is the second time in December that the e-ticketing service has been disrupted. The service was down for an hour on December 9. Wednesday’s issue upset passengers who were trying to book tatkal tickets, which can be booked one day before the train’s departure. For AC classes, booking starts at 10 AM, and for non-AC classes, it starts at 11 AM.

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